CUSTOMER CARE

We here at PNW Steam Shop are passionate about all things LEGO®, especially LEGO® trains and we hope that shows in our quality of work from the models, to the instructions and to the presentation. We strive for excellence in every aspect of the customer experience. If you have any questions, please do not hesitate to contact us.

 

If you are new, please familiarize yourself with our Refunds, Returns, & Cancellations Policy, our Terms & Conditions, and our Privacy Policy which have been listed below. 

Refunds, Returns & Cancellations 

There are NO refunds or returns on digital products. If you have received a physical product and would like to return it, you have 30 days from the original date of purchase. If an item arrives damaged or defective, a replacement can be issued and a return label will be issued for the damaged or defective product. We ask that you please return the damaged or defective item before we ship a replacement. 

If a product that arrived undamaged and is returned damaged, a 20% restocking fee will be deducted from the refund. Please contact us before returning any items!

Terms & Conditions

The following terms and conditions govern all use of the pnwsteamshop.com website and all content and interactive features available on the website. The Website is owned and operated by PNW Steam Shop LLC. The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, PNW Steam Shop’s Privacy Policy) and procedures that may be published from time to time on this page by PNW Steam Shop (collectively, the “Agreement”).

Please read this Agreement carefully before using the Website. By using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not use the Website or any of its services. If these terms and conditions are considered an offer by PNW Steam Shop acceptance is expressly limited to these terms.

  • Your pnwsteamshop.com Account. If you create an account on the Website (by registering on pnwsteamshop.com), you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with your account. You must not use a display name for your account in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and PNW Steam Shop may change or remove any display name that it considers inappropriate or unlawful, or otherwise likely to cause PNW Steam Shop liability. You must immediately notify PNW Steam Shop of any unauthorized uses of your account or any other breaches of security. PNW Steam Shop will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

  • Responsibility of Contact Page Users. If you use the Contact Us page, or otherwise make material available by means of the Website (any such material, “Content”), you are entirely responsible for the content of, and any harm resulting from, that Content. That is the case regardless of whether the Content in question constitutes text, graphics, an audio file, or computer software. By making Content available, you represent and warrant that:

  • The downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party.

  • If your employer has rights to intellectual property you create, you have either (i) received permission from your employer to post or make available the Content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the Content.

  • You have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through to end users any required terms.

  • The Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content.

  • The Content is not spam, is not machine- or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing).

  • The Content is not libelous or defamatory (more info on what that means), does not constitute hate speech (including but not limited to racism, sexism, or homophobia), does not contain threats or incite violence towards individuals or entities, is not sexually explicit or otherwise obscene, and does not violate the privacy or publicity rights of any third party.

  • Your display name does not mislead Website contributors or fellow readers into thinking that you are another person or company. Your display name, website URL, and website name must not appear to be the name of a person other than yourself or company other than your own.

By submitting Content to PNW Steam Shop for inclusion on the Website, you grant PNW Steam Shop a world-wide, royalty-free, and non-exclusive license to reproduce, modify, adapt and publish the Content solely for the purpose of displaying, distributing and promoting your content. If you delete Content, PNW Steam Shop will use reasonable efforts to remove it from the Website, but you acknowledge that caching or references to the Content may not be made immediately unavailable.

Without limiting any of those representations or warranties, PNW Steam Shop has the right (though not the obligation) to, in PNW Steam Shop’s sole discretion (i) refuse or remove any content that, in PNW Steam Shop’s reasonable opinion, violates any PNW Steam Shop policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Website to any individual or entity for any reason, in PNW Steam Shop’s sole discretion.

  • Responsibility of Website Visitors. PNW Steam Shop has not reviewed, and cannot review, all of the material, including computer software, posted to the Website, and cannot therefore be responsible for that material’s content, use, or effects. By operating the Website, PNW Steam Shop does not represent or imply that it endorses the material here posted, or that it believes such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. The Website may contain content that you find offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. PNW Steam Shop disclaims any responsibility for any harm resulting from the use by visitors of the Website, or from any downloading by those visitors of content here posted.

  • Content Posted on Other Websites. We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which pnwsteamshop.com links, and that link to pnwsteamshop.com. PNW Steam Shop does not have any control over those websites and webpages, and is not responsible for their contents or their use. By linking to an external website or webpage, PNW Steam Shop does not represent or imply that it endorses such website or webpage. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. PNW Steam Shop disclaims any responsibility for any harm resulting from your use of external websites and webpages.

  • Copyright Infringement. As PNW Steam Shop asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by pnwsteamshop.com violates your copyright, you are encouraged to notify PNW Steam Shop. PNW Steam Shop will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. In the case of a visitor who may infringe or repeatedly infringes the copyrights or other intellectual property rights of PNW Steam Shop or others, PNW Steam Shop may, in its discretion, terminate or deny access to and use of the Website.

  • Intellectual Property. This Agreement does not transfer from PNW Steam Shop to you any PNW Steam Shop or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with PNW Steam Shop.​

  • PNW Steam Shop, pnwsteamshop.com, the pnwsteamshop.com logos, and all other trademarks, service marks, graphics and logos used in connection with pnwsteamshop.com, or the Website are trademarks or registered trademarks of PNW Steam Shop. Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any PNW Steam Shop or third-party trademarks.

  • Original Content on the Website is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 2.5 License.

  • LEGO®, the LEGO® logo, the Brick and Knob configurations, and the Minifigure are trademarks of the LEGO® Group. This Website is not authorized or endorsed by The LEGO® Group.

  • Changes.  PNW Steam Shop reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. PNW Steam Shop may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.

  • Termination. PNW Steam Shop may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your pnwsteamshop.com account (if you have one), you may simply discontinue using the Website. PNW Steam Shop can terminate the Website immediately as part of a general shut down of our service. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

  • Disclaimer of Warranties. The Website is provided “as is”. PNW Steam Shop and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither PNW Steam Shop nor its suppliers and licensors, makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk.

  • Limitation of Liability. In no event will PNW Steam Shop, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement or substitute products or services; or (iii) for interruption of use or loss or corruption of data. PNW Steam Shop shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

  • General Representation and Warranty. You represent and warrant that (i) your use of the Website will be in strict accordance with PNW Steam Shop Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside) and (ii) your use of the Website will not infringe or misappropriate the intellectual property rights of any third party.

  • Indemnification. You agree to indemnify and hold harmless PNW Steam Shop, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to your violation of this Agreement.

  • Miscellaneous. This Agreement constitutes the entire agreement between PNW Steam Shop and you concerning the subject matter hereof, and may only be modified by the posting by PNW Steam Shop of a revised version on this page. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Website will be governed by the laws of the state of Illinois, U.S.A., excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts located in Cook County, Illinois. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled in accordance with the Comprehensive Arbitration Rules of the Judicial Arbitration and Mediation Service. (“JAMS”) by three arbitrators appointed in accordance with such Rules. The arbitration shall take place in Chicago, Illinois, in the English language and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys’ fees. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; PNW Steam Shop may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.

Privacy Policy

LEGO® and LEGO® trains are all about fun. For many, this hobby is a break from reality and ones stressful life but privacy, especially online privacy is very important.

Your use of pnwsteamshop.com is subject to the website’s Terms of Service.

Information for Parents and Children Under the Age of 13


PNWSteamShop.com was designed by adult fans of LEGO® for other adult fans. Readers of all ages are welcome, but direct participation through interactive features is restricted to readers over the age of 13.

Links to more information about online privacy


Whether you’re an adult without any children, a parent, a teen, or a kid, if online privacy is something you haven’t really thought about, you might want to start with some reading:

PNWSteamShop.com Privacy Policy Overview


To enable you to leave comments on posts, subscribe to follow-up responses, contact us, and otherwise use the site’s interactive features, it is sometimes necessary to collect information about you. This information is called “personally identifiable information” (read more about personally identifiable information on Wikipedia).

Although some types of information are required to use certain features, you are not required to use any of these features. Therefore, providing personally identifiable information to pnwsteamshop.com is entirely voluntary.

PNWSteamShop.com also captures anonymous user data for the purposes of aggregate reporting and advertising. This user data is not personally identifiable.

PNW Steam Shop never shares personally identifiable information with third parties except in cases when you have opted in to doing so, such as by participating in a contest or giveaway with prizes provided by a third party.

How much information does PNWSteamShop.com collect about me?


If you choose to use certain features of pnwsteamshop.com, you may be asked to provide a name, your email address, or other information. Your computer’s IP address is also logged by the server and when you leave a comment. We go over details on how each of these pieces of information is used later in this privacy policy.

PNWSteamShop.com uses a tool called Google Analytics to provide general, anonymous information about our visitors. Google Analytics is an industry standard tool that helps us make your experience on pnwsteamshop.com better. It’s important to note that Google’s own privacy policy prevents any data in Google Analytics reports from being personally identifiable.

The reports in Google Analytics help us understand broad characteristics about our readers. For example, knowing what Internet browsers our readers are using helps us design and test the site using the right technology. Knowing readers’ connection speeds helps us optimize the site’s bandwidth usage. Knowing how often readers visit helps us make the right choices about how often to post new content.

How does PNWSteamShop.com use names?


Some type of name is required if you want to register on pnwsteamshop.com, leave a comment, or use the Contact Form. You can choose to use your own name, but you can also use a nickname, screen name, or other type of anonymous username. If you leave a comment, the name you provided appears on the comment. If you use the Contact Form, your name is included in the email message that is sent to pnwsteamshop.com.

How does PNWSteamShop.com use email addresses?


An email address is required to register or use the Contact Form, and may be required if you choose not to authenticate to pnwsteamshop.com with an existing social media account such as Google or Facebook. This is part of the system that helps to make sure that anonymous spambots can’t leave spam comments or send website users junk email.

The email address you provide when you leave a comment is not displayed to other readers. We will not use this email address to contact you except in rare cases where your online privacy or safety is at risk (for example, you’ve shared inappropriate personally identifiable information in a comment). However, by using the Contact Form, you give us permission to contact you in response.

Does PNWSteamShop.com use cookies?


Cookies are small pieces of information that a web server puts on your computer (read more about HTTP cookies on Wikipedia). PNWSteamShop.com discloses its use of cookies to all website visitors, with a link to this Privacy Policy. PNWSteamShop.com itself only puts a cookie on your computer if you register and then choose to have the website remember you the next time you visit.

Google Analytics and advertising partners such as Amazon.com may also place a cookie on your computer to provide information on when you’ve visited pnwsteamshop.com. Because these cookies are managed by Google, Amazon, and other third parties, and are designed to provide anonymized aggregate information, pnwsteamshop.com does not have either direct control of or access to these cookies. These third-party cookies are governed by their respective Privacy Policies.

How does PNWSteamShop.com use IP addresses?


An IP address is the unique electronic address that your Internet service provider assigns to your computer (read more about IP addresses on Wikipedia). When you use the Contact Form, the Contact Form logs the IP address of the person who used the form. PNWSteamShop.com does not use these IP addresses in any way.

Google Analytics uses IP addresses to determine what part of the world a reader is located in. Google Analytics data is completely anonymous, and pnwsteamshop.com does not have access to any personally identifiable information collected by Google.

Does PNWSteamShop.com collect any other information?


The interactive, free-form nature of commenting on this website means that you can choose to share whatever information you feel is appropriate. We highly recommend that you follow good online safety practices, but if you choose to share information such as your real name, email address, or location in places that are visible to the general public (such as comment text), this is your choice.

When it’s clear that inappropriate information has been shared, we reserve the right to edit comment text to remove personally identifiable information and to contact you to recommend correcting this. However, we can’t guarantee that we will see and correct these issues immediately, so we strongly recommend that you do not share any personally identifiable information in comments.

How do I request that PNW Steam Shop removes all of my user data?


The European Union’s Global Data Protection Regulation requires that websites enable their users to request removal of their user data from the website. To request removal of any and all data you may have contributed to the website through the use of our interactive features (primarily by leaving comments on articles), you can make this request through our Contact Form.

Who do I contact if I have questions or concerns about this privacy policy?


You can contact the people behind PNW Steam Shop by using the Contact Form.

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